Family Owned and Operated Since 1932
161 W. Clay Ave. Roselle Park, NJ 07204
P: (908)245-6200 F: (908)245-6176
E: sales@hexaconelectric.com
Warranty:
Hexacon Irons are the product of many years experience in manufacturing quality electric soldering tools. Only the finest materials are used in their construction and they are thoroughly tested before leaving the factory. They are guaranteed against defects in material and workmanship subject to terms and conditions below. For soldering stations a completed warranty registration or proof of purchase with serial number is required to validate warranty. Hexacon Electric Company will repair or replace at its option any defective soldering iron or soldering station during the specified warranty period. Units must be returned prepaid for examination at the factory to validate claims of warranty. Distributor is not authorized to make adjustments, repairs or replacements. For any failure, or if your product requires service contact factory.
Electronic circuitry 12 Months
Element/Sensor/Power Cord 3 Months
Manufacturing Defects/Workmanship 12 Months
This warranty does not apply where repairs have been made or attempted by other, where the tool has been abused, misused, or improperly maintained or improperly calibrated, or where alterations have been made to the tool.
Use of tips other than Hexacon tips will void the warranty. Tips and sponges are consumable parts subject to wear during use and are not covered by warranty. If goods have been powered up or disassembled they are considered used and may not be returned. Users not authorized to make repairs and if damage to tool exists may void warranty.
The data and information supplied in our literature is intended for use by persons with the technical skill and knowledge and at their own risk. Conditions of use of the items listed are beyond our knowledge and control. We assume no liability whatsoever for results obtained or loss or damage incurred as a result of application of the data or information presented. Seller shall not be liable for any injury , loss or damage, direct or consequential, arising out of the use or inability to use the product. Before using, user shall determine the suitability of the product for its intended use and user assumes all risk and liability whatsoever in connection therewith.
Repair Policy:
Repair service is available for most products. Most often a customer chooses to replace a steady output iron rather than repair it. If your unit needs service please call factory and request an RMA # (Returned Material Authorization). Mark outside of box with RMA # and return to factory prepaid. Include a note which provides us your contact information (you would be surprised to learn how many people forget this important detail), the model number, serial number if applicable, date of purchase and problem found.
Once unit is received Hexacon will contact you to let you know that the unit is here and the evaluation will begin. No repair work will begin until we have contacted you with our findings and price quote and have received your approval to repair. All repairs are warranted for 90 days.
Repair fees are comprised of both labor to do the repair and parts which require replacement. Your quote will detail these costs. If nothing is found to be wrong with your unit there still may be a fee for evaluation labor and/or calibration. Repair units not approved by customer after 120 days will be discarded.